Frequently Asked Questions
Everything you need to know about enhancing your outdoor living space.
What is the average shipping time for PERGOLUX products?
Most in-stock orders are processed within 2-3 business days and typically arrive via freight delivery within 7-14 business days, depending on your location.
Are your pergolas easy to assemble at home?
Yes, our products are designed for DIY enthusiasts. Every kit includes a detailed step-by-step manual and access to video tutorials; however, we recommend at least two people for the assembly process.
What materials are used in PERGOLUX structures?
Our pergolas are constructed from high-quality, powder-coated aluminum, ensuring they are rust-resistant, durable, and virtually maintenance-free compared to traditional wood.
Do you offer a warranty on your outdoor products?
We provide a comprehensive 5-year warranty on all structural components and a 2-year warranty on accessories like zip screens and lighting systems.
What is your return policy if I change my mind?
We offer a 30-day return policy for unused products in their original packaging. Please note that return shipping fees for large freight items are the responsibility of the customer.
Can your pergolas withstand heavy snow and wind?
Absolutely. Our structures are engineered to handle significant wind loads and snow weight, though we recommend leaving the louvers open during extreme snowfall to prevent excessive accumulation.